Guests check out hungry to be back and happy to tell the world when passionate associates know, act on and exceed their expectations. GBXM equips the team to achieve this vital result with every guest.
Running on the GuestBest database, the app provides a reliable way to inspire every associate and every team with the standards of excellence which flash "guest loyalty maker".
Across three functional areas, the app focuses associates on maximization of guest experience:
• Service (expectations)
• Operations (SOPs)
• Quality (checklists)
The Service area ensures guest needs, wants and expectations are the driver and priority.
The Operations area brings the hotel’s standards to the surface (and a quiz can be added to test understanding).
The Quality area personalizes checklists and how to’s to drive consistency of the delivered product.
Everything is tracked using traffic lights—whether new (amber), done (green) or late (red ).
Consolidated associate progress is visualized and shared using a hotel’s reporting lines.
Senior reports can at all times see and access the searchable personal guide of below reports.
This Service, Operations and Quality core is supported by Team Briefing.
This email-like tool shares and then monitors day-to-day information with one, some or all associates.
Video enablement adds communication power:
If operational pictures paint thousands of words, videos can paint millions!
The database allows you to add video as part of any GBXM content share.
Certification enables associates to obtain prestigious house-endorsed qualifications.
Overall, GBXM personally engages associates with standards of excellence to drive guest outcomes.
This app allows them to be their best, know what to do, and love what they do.